Shipping policy
Shipping
Due to longer customs clearance times experienced, e.g. due to more stringent security checks, please be advised that Flat Rate Shipping and Standard Shipping time may be affected.
Due to COVID-19, shipments to below countries have been prohibited. Unfortunately, we will have to stop our services and shipments temporarily. Once we have clearance to ship again, we will notify you immediately. Orders cannot be delivered to military addresses (APO, FPO, DPO), Guam, Jersey, Guernsey, Virgin Islands (UK), Isle of Man, French Guiana, Guadeloupe, Reunion, Martinique, South Africa, India, Philippines, Malawi, Moldova, Papua New Guinea, Bermuda, Jordan, Grenada. For US territories, please provide an alternative address. For customers in Puerto Rico, please state Puerto Rico in the country section instead of state or province.
Shipping method can be selected at Checkout.
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Shipping time
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Receiving time = Processing time +Shipping time.
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Processing time: Normally 1-7 Business Days
* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
Shipping Method & Cost
United States, Canada, Australia, New Zealand, etc.
| Shipping Methods & Shipping Time | Order Amount | Freight | Carriers |
| Expedited Shipping(5-8 Working days) | $150 and up | $29.99 | DHL, UPS, Fedex,USPS |
| Expedited Shipping(5-8 Working days) | $90.00 -$149.99 | $19.99 | DHL, UPS, Fedex,USPS |
| Expedited Shipping(5-8 Working days) | $0.00–$89.99 | $13.99 | DHL, UPS, Fedex,USPS |
| Standard Shipping(10-15 Working Days) | $70 and up | $2.99 | Post office, EMS and etc. |
| Standard Shipping(10-15 Working Days) | $0.00–$69.99 | $6.99 | Post office, EMS and etc. |
2. Tips for shipping:
1) For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.
2) Unsuccessful delivery caused by blank mobile column cannot be compensated.
3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by novorosy.com.
If you have any question, please contact our customer service department: New New E-mail: service@novorosy.com
3. Tax And Duties
Tax
Our items are shipping duty unpaid and therefore import tax may occur depending on your country's Customs and shipping method. You may check with your local Customs Office for more information.
Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties.
In most countries, however, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.
The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.
Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order.
If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you or you cannot pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.
Please find out as much as you can about your import taxes in your own country before completing your order.
4. Tracking Your Order
For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.
US shipping address inquiry order website：https://www.17track.net/en
Harvest address inquiry order website in other countries：
http://smartparcel.gotoubi.com/
We high recommend that customers purchase a shipping insurance during the check out for peace of mind when waiting for their package.
Contact Us E-mail: service@novorosy.com
5.SHIPPING DELAYS
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Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
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Usually it takes about 30-90 days to some countries ,We do offer compensation if the shipping beyond the timeframe as stated on shipping policy.
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Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted. Appreciate your kind understanding.
Note:
If you need to modify the order, it may result in the order amount not meeting the previous shipping standards / coupons usage conditions, which may result in a reduction in the refund amount.
Before modifying the order, the customer service will send you a confirmation message, and we will process the order after receiving your confirmation, so please reply as soon as possible.